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Privacy Policy

General principles

NEW LEAF DEBT ADVICE LIMITED are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data (“We”, “Us”, “NEW LEAF DEBT ADVICE”) collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.Newleafdebtadvice.co.uk you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 2018 (the Act), the data controller is NEW LEAF DEBT ADVICE, Onward Chambers, 34 Market Street, Hyde SK14 1AH

Information we collect from you

We will collect and process the following data about you:

  1. Name (including former names), address and all contact details
  2. Date of birth
  3. The number and age of any dependents
  4. Your current and any former marital status
  5. Your current and any former residential property occupation and ownership
  6. Your current and former employment details
  7. Your involvement in any form of business including any Limited Company or Partnership
  8. Your current and historical banking arrangements
  9. Your current and historical assets position including disposals of assets
  10. Your current and historical liabilities to creditors
  11. Your current income and expenditure
  12. Your current status in terms of any ongoing legal proceedings
  13. Your information and explanations in relation to your becoming insolvent and any steps that you have taken to deal with such insolvency
  14. Any information provided to us by authorised third parties such as partners; civil partners spouses friends or relatives who may be assisting you and us in the provision of our legal services to you
  15. Your current and historical tax affairs

Disclosure of your information
You agree that we have the right to share your personal information with:

We will disclose your personal information to third parties:

Where we store your personal data
All information you provide to us is stored on our secure servers. We will store the information we collect about you online for as long as we have an active business relationship. Data will be deleted 180 days after the end of client
activity.
The personal data you provide to us is stored to ensure data protection, integrity and confidentiality. While we do our best to ensure the security of your data, no storage is 100% secure and we cannot guarantee the safety of your data. When your submit your data through us it is then transferred to our Client. Such a transfer may include transfer of information across borders depending on where the Client is. This means your data may be transferred to, and stored, in computers outside of your state or country and the data protection laws may be different from those where you live. By agreeing to this policy, you agree to such a transfer.
Your rights
At your request, we will tell you what personal data about you is being processed, on what basis, and by whom. If you decide your data should not be processed for one or more purposes, you may withdraw your consent from using your data in that way. Please note that we will action your request as soon as practically possible however such a request will not take effect immediately and you may still be contacted by our client in the meantime.
You may amend inaccurate, incomplete or outdated personal data at any time by applying directly to us using the contact information in the schedule below.
You may also request that all personal data we have collected about you be deleted from our records and erased from information stored by any third-party organisations processing data on our behalf.
If data we have collected about you is processed using automated means, you have the right to receive that data in a structured, machine-readable format and to transmit it to another data controller without hindrance.Access to information
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. We will supply you with the information within 1 month from the date requested. To do this please contact info@newleafdebtadvice.co.uk
Changes to our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed at info@newleafdebtadvice.co.uk
Complaints
All complaints will be dealt with fairly and effectively.How to make a complaint
Contact us:

What we will do
We will try to resolve your complaint within three business days of receipt. If this is achieved we will write to you, by email or letter as appropriate, to confirm that your complaint has been resolved and to explain your next steps. If it is not resolved, we will acknowledge your complaint in writing within 5 working days of receipt.
Keep you updated with our progress
We aim to resolve complaints within 4 weeks. If we are not able to do so, you will be kept fully to date
Once an assessment and full investigation of your concerns have been made, we will send you a final response letter within eight weeks.
If you are dissatisfied with our response
If you still remain dissatisfied with our final response or eight weeks have passed since you first let us know about your concerns, you can ask the Financial Ombudsman Service to review your complaint.
The Financial Ombudsman Service provides a free independent service for customers to solve disputes with financial companies. They will only deal with your complaint if you have given us the opportunity to resolve the situation first, so please contact us and we will do all we can to help you.
Contacting the Financial Ombudsman Service (FOS).

New Leaf Debt Advice Limited Registered Office Onward Chambers, Centenary House, 1 Centenary Way, Greater Manchester, M50 1RF, United Kingdom. Registered in England and Wales Registration number 12203002.Data Protection Registration Number ZA549249

Trading address- 50 Barton Rd, The Granary, Worsley, Manchester M28 2EB

Laura Stewart is authorised to act as an Insolvency Practitioner in the UK by The Insolvency Practitioners Association (IP Number 23590) Learn more: https://www.insolvencydirect.bis.gov.uk/fip1/Home/IP/23590

Subject to eligibility and acceptance. Fees Payable. Debt write off applies to unsecured debts only and on completion of an IVA. If your IVA fails, it could lead to Bankruptcy, although this is rare and alternatives may be available. Your ability to obtain credit will be affected for the medium to long term. Homeowners may be required to release the equity in their property, if unable to release equity and equity is available creditors may request an additional 12 months payments in compensation.

New Leaf Debt Advice provides insolvency solutions to individuals, specialising in IVA. Advice and information on alternative options will be provided following an initial fact find where the individual(s) concerned meets the criteria for an IVA and wishes to pursue it further. All advice given on any alternative options is therefore provided in reasonable contemplation of an insolvency appointment.

The Money Advice Service is a free service set up by the Government to help people make the most of their money. If you would like to learn more visit www.moneyadvice.org.uk